Effective date: January 4th, 2021
Information We Collect
We may collect the following information:
Information You Provide to Us
Individual Information. Through this Site, CWS may collect individual information directly from you when you provide your contact information or express interest in one or more of our products. This information may be personally identifying and includes: (a) if you request a quote or engage in other written communication to us, your name, email address, physical and/or postal address, telephone number, fax number, organization, job title, and anything you may attach to the message (for example, a photograph); and (b) if you sign up to receive newsletters from us, our parent company or one of our affiliates, your email address. If you are a dealer, you may also provide additional individual information through the designated portals on the Site.
Job Applications. We may collect certain personally-identifiable information you provide to us when you apply for a job on our Site, such as your name, address, telephone number, mailing address, and email address. Information collected in the application process is explicitly not included in the scope of this Policy and is not the type of individual information described throughout this Policy. Please review any applicable privacy notices in the job-application process for information about which information is collected and how it is used in the that process.
Information Collected via Tracking Technologies
The Site uses web tracking technologies such as cookies to recognize visitors to the Site and to analyze general user traffic patterns.
- collect information about how visitors use the Site (for example, which pages they visit, which links they use, and how long they stay on each page);
- support the features and functionality of a Site (for example, to save a visitor the trouble of re-entering information already in our database or to prompt the settings they established on previous visits);
- personalize a visitor’s experience when they use the Site; and
- improve our marketing efforts, including targeted advertising.
We may use both session cookies and persistent cookies. A session cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. The information we collect using cookies and similar technologies may or may not be directly identifying, but we may link it to personally identifiable individual information that you provide.
If you do not wish to receive cookies, you may set your browser to reject cookies or to alert you when a cookie is placed on your computer. Although you are not required to accept cookies when you visit our Site, you may be unable to use all of the functionality of our Site if your browser rejects our cookies.
Information from Your Computer or Mobile Device. When you access our Site through your computer or mobile device, we automatically collect certain information from and/or about your device, such as IP address, access dates and times, information about your approximate location (as determined through your IP address), hardware and software information, mobile, and computer or hardware device information.
How We Use the Information We Collect
We use the information we collect for different purposes. Some are essential for us to provide the services you use or to fulfil our legal obligations; some help us run our business efficiently and effectively; and some enable us to provide you with more relevant and personalized information.
Providing Our Products and Services. We use your individual information to provide our products and services, respond to queries and comments, provide you with improved customer service and provide you with a personalized experience when you use our Site.
Our Own Internal Purposes. We use your individual information to improve the effectiveness of our services, conduct analysis, and to perform other business activities as needed. For example,
- for security or fraud prevention purposes;
- to better understand your needs and interests;
- to improve the content, functionality and usability of this Site;
- to improve our products and services;
- to improve our marketing and promotional efforts; and
- for any other purpose identified in an applicable privacy notice, click-through agreement, or other agreement between you and us.
Email and Other Communications. We may contact you, by email or other means; for example, we may communicate with you about your use of the Site or to send any information you requested or general industry newsletters or emails with personalized news updates. Also, we may receive a confirmation and/or other information when you open an email from us. This confirmation and/or other information helps us make emails more interesting and improve our service. If you do not want to receive email or other mail from us, you may opt-out at any time by following the instructions included in the message or by contacting us as indicted in the “Contact Us” section below.
Aggregate Information. We also use information from our Site to create data for analytical purposes. This statistical information does not contain any directly identifying information and is used to understand our customer base and to improve how we market our products and/or communicate with our customers.
Third-Party Analytics Tools. CWS utilizes analytics tools, including, third-party technologies, such as Google Analytics, to collect information and help us understand how visitors engage with our Sites. To learn more about Google Analytics, click here. To learn more about how Google uses data collected through partner sites or applications, click here.
Third-Party Advertising Tools. Third parties may deliver cookies to your computer or mobile or tablet device for the purpose of tracking your online behaviors across nonaffiliated websites and deliver targeted advertisements either on our Site or on other websites.
For information about how you can control the collection of such information, please see “Your Choices” below.
How We Share Information
We may share your data with third parties as described below.
With Our Distributors, Licensees and Other Affiliates. CWS may share the information collected through this Site with its parent, affiliates, licensees and independent distributors (collectively “distributors”). Our distributors may use the information in all the ways listed in this Policy, provided that such use relates to products or services authorized by CWS, its parent or affiliates. For example, if you request an appointment, we will need to share your information with a CWS installer near you to schedule an appointment. Our distributors may also use your information for their own marketing purposes, provided such marketing relates to products or services authorized by CWS, its parent or affiliates—they may not use your information to promote competing windows or doors or other, products or services not authorized by CWS, its parent or affiliates.
Business Negotiations. We may contemplate, for strategic or other reasons, selling, buying, merging, or otherwise reorganizing one or more of our businesses. In negotiating with a third party about entering into such an arrangement, we may need to disclose your personally identifiable individual information. In such cases, we will take reasonable measures to protect the personally identifiable individual information we disclose, for example, by requiring a prospective purchaser to sign a non-disclosure agreement limiting the use and protecting the confidentiality of the information.
Business Transfers. We may transfer the information we collect on or through our Site, including personally identifiable individual information, to a buyer or other successor in the event of a merger, divestiture, transfer of control, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which the individual information held by CWS, a subsidiary, or an affiliated company about our Sites’ users is among the assets transferred.
Vendors. We may from time to time retain third-party vendors in order to help us manage the Site, and allow us to better serve our visitors and customers. These may include third-party vendors we engage to analyze the information we collect for marketing or similar purposes.
We may also share information, including personally identifiable individual information, to third-party vendors to help us provide you services. For example, we may use a cloud-service provider to host information we collect or other aspects of our services. Such vendors have access to individual information for a limited purpose and for a limited period of time, and we implement contractual protections limiting the use of that individual information to the provision of services to CWS, its parent, or its affiliated companies.
In General. We respect your right to make choices about the ways your individual information is collected and used. For example, we will include instructions to unsubscribe from communications in each electronic newsletter or promotional email we send you.
Unsubscribe from Newsletters or Promotional Communications. We want to provide you information that is valuable to you. If at any time you wish to be taken off our mailing lists, please follow the unsubscribe instructions included in our communications to you or contact us by email at email@example.com or by mail at the address listed below. Please provide your full name, postal address and email address so that we can find you on our mailing lists. Once we have the information we need, we will remove you from our mailing lists as you have requested. Please give us a reasonable amount of time to honor your request.
Opt-Out Links. We do not control how third parties use your information, but you can opt out of certain third-party activities at the links below.
To opt out of Google Analytics, please visit: https://tools.google.com/dlpage/gaoptout.
To opt out of certain ad functions, please visit: https://youradchoices.com/control.
Do Not Track Mechanisms. Because of the changing state of technology and indecision within the industry regarding the meaning of Do Not Track signals, we currently do not make any guarantee that we will honor Do Not Track signals.
Our Site may contain links that enable you to visit other websites easily. Once you have used these links to leave our site, we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this Policy. You should exercise caution and look at the privacy statement applicable on the website in question.
Our Site is not intended for individuals under the age of 16. Children under 16 years old may not use the Site without the written permission of a parent or guardian. If you believe that a child under the age of 16 has submitted information on or through the Site without the consent and supervision of a parent or guardian, please contact us as indicated below.
For California Residents
Under California Civil Code Sections 1798.83–1798.84, California residents are entitled to ask us for a notice that identifies the categories of individual information which we share with our affiliates and/or third parties for their own direct marketing purposes and provides contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a request to firstname.lastname@example.org and include “Shine the Light Request” in the subject line.
Custom Window Systems, Inc.
1900 SW 44th Avenue
Ocala, FL 34474